Privacy Policy

Sopa Trails Africa is a safari operator based in Nairobi, Kenya. We design and deliver tailor-made and package safaris across Kenya and East Africa. Our website is www.sopatrailsafrica.com.

Depending on how you interact with us, we may collect:

• Identity and contact details — name, email, phone number, nationality, and passport details when required for travel arrangements.
• Travel preferences — dates, group size, destinations, accommodation style, and any dietary or accessibility needs you share with us.
• Payment and billing information — processed via our payment partners (we do not store full card numbers on our own servers).
• Technical data — IP address, browser type, device information, and basic usage analytics when you visit our Site.
• Communications — messages sent through forms, email, phone or WhatsApp.

We use personal information to:

• Respond to enquiries and provide quotes or itineraries.
• Process bookings, confirmations, invoices and travel documents.
• Coordinate with lodges, parks, guides and transport partners needed to deliver your safari.
• Meet legal, regulatory and insurance requirements.
• Send travel updates or offers only where you have opted in, or where permitted by law. You may unsubscribe at any time.

We share personal information only as needed to deliver your trip or operate our business: lodges and camps, park authorities, ground handlers, airlines or transfer providers, payment processors, and professional advisors. We do not sell your personal information. Partners are expected to handle data appropriately for the services they provide.

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We may use different types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies help improve your browsing experience by allowing the website to remember actions and preferences (such as language or region). This means you do not always have to re-enter information each time you return to the site or move between pages. Cookies can also provide information on how people use the website — for example whether it is a first visit or a return visit.

You can control and manage cookies in various ways. Removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.

Most browsers accept cookies automatically, but you can choose whether or not to accept cookies through your browser controls, often found in the browser’s “Tools” or “Preferences” menu. For more information on modifying browser settings, or on blocking, managing or filtering cookies, see your browser’s help file or sites such as www.allaboutcookies.org.

If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased, subject to applicable law. If you would like to exercise these rights, please contact us using the details at the end of this policy.

As a Kenya-based operator working with international travellers and suppliers, your personal information may be processed in Kenya and in other countries where our partners operate (for example lodge groups, payment providers or cloud hosting). Where we transfer data internationally, we take steps appropriate to the nature of the transfer and the service being provided.

If you are a resident of California, you have the right to access the personal information we hold about you (also known as the “Right to Know”), to port it to a new service, and to ask that your personal information be corrected, updated, or erased, subject to applicable law. If you would like to exercise these rights, please contact us using the details below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

We do not sell personal information as that term is commonly understood under the CCPA.

We retain personal information for as long as needed for the purposes described above, including booking records, accounting and legal obligations. Enquiry data that does not lead to a booking is typically kept for a shorter period unless you ask us to stay in touch.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure. If you have concerns about a specific transfer, contact us before sending sensitive documents.

Our services are not directed at children under 16 without parental or guardian involvement. Booking details for minors travelling with you should be provided by a responsible adult.

We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of our website or services after an update constitutes acceptance of the revised policy where permitted by law.

For privacy questions, access requests, or other data-related enquiries, contact Sopa Trails Africa:

Email: info@sopatrailsafrica.com
Phone / WhatsApp: +254 115 735 351
Web: www.sopatrailsafrica.com